Acceptable use policy

EHSync Ltd is a company registered in England and Wales (company number 17575312). Registered office: 66 Paul Street, London EC2A 4NA.

This acceptable use policy sets out the rules for using the EHSync apps. It covers our business apps, including EHSync Safety, ISO, Projects, Hauldesk, Waste and Carbon, and any other EHSync apps.

This policy should be read with our Terms of Service. If there is any inconsistency, the Terms of Service take precedence.

This policy applies to our customers and to anyone they authorise to use the apps, including staff, contractors and other authorised users. Customers must make sure their authorised users follow this policy. By using the apps, you agree to this policy.

You may use the apps only for lawful purposes, and only in line with this policy, our Terms of Service and applicable law, including UK GDPR and the Data Protection Act 2018.

Where you upload or record personal data in the apps, you (the customer) are the controller of that data. You must have a lawful basis for using it, and you must give your own privacy notices to the people it relates to. For example:

• if you use an app to monitor lone workers, you must tell those workers and have a lawful basis for that monitoring;
• if you upload photographs of someone's home, you must have the right to do so and must give that person a notice where the law requires it.

You must not upload or use other people's information unless you have the right to do so.

The EHSync apps are not an emergency service and are not an alarm-receiving centre. They do not replace 999 or 112. In an emergency, you must call 999 or 112, or use the other emergency arrangements that apply to you.

The apps can help you keep compliance records. They do not replace a competent person's judgement, and they do not take away your legal duties, including duties under the Health and Safety at Work etc. Act 1974, the Construction (Design and Management) Regulations 2015, the Regulatory Reform (Fire Safety) Order 2005, and other applicable law.

You must not:

• use the apps for any illegal purpose, or to store or share illegal content;
• upload or introduce malware, or anything intended to harm or disrupt systems, data or other users;
• try to gain access to other accounts, or to another customer's data on the service, that you are not authorised to access;
• test the security of the service, including probing or scanning, unless we have given you written permission in advance;
• scrape, harvest or systematically extract data from the apps, except where the law allows you to;
• reverse engineer, decompile or disassemble the apps, except where the law allows you to;
• overload, interfere with or disrupt the service, our systems, or anyone else's use of them;
• share login details, or allow people who are not authorised users to use an account;
• resell, sub-licence or otherwise make the service available to others, unless you have a reseller or similar written agreement with us;
• use the service to send unsolicited marketing or other spam;
• use the service to harass, threaten, abuse or harm anyone;
• store payment card data in the apps, except in a field or payment step designed for that purpose;
• store special category data (such as information about health, or other data given special protection under UK GDPR) except in fields designed for that purpose.

If you think someone is misusing the apps, or if you have a security concern, email support@ehsync.com as soon as you can. Include enough detail for us to look into it, but do not send passwords or full payment card numbers.

If we think this policy has been broken, we may:

• investigate, including reviewing relevant account activity and content;
• remove or disable access to content;
• suspend or restrict accounts, in a way that is proportionate, and with notice where it is practical to give it;
• report the matter to the police or other authorities where we are required or entitled to do so.

We may also take any other steps allowed under our Terms of Service.

We may change this policy from time to time. The current version will be published on this page, with an updated "Last updated" date. If we make a change that we consider material, we will take reasonable steps to tell account owners, for example by email or a notice in the apps. The updated policy applies from the date it is published, or from a later date if we say so.

If you have questions about this policy, email support@ehsync.com or call 0800 009 6667. Our support hours are 8am to 5pm UK time, Monday to Friday, excluding UK bank holidays.