Service providers (sub-processors)
Last updated: .
On this page
Who we are
EHSync Ltd is a company registered in England and Wales (company number 17575312). Registered office: 66 Paul Street, London EC2A 4NA.
How we use service providers
To provide the EHSync apps we use carefully chosen service providers, including sub-processors. This page describes those providers by category only. We do not publish the names of individual providers here.
If you are a customer, the named list of providers is available on request under your data processing agreement (DPA). Email support@ehsync.com.
Categories of service providers
| Category | What it does | The data involved | Where the data is processed |
|---|---|---|---|
| Cloud hosting and storage | Hosts the EHSync apps and stores your information, including backups. | The account and content data you and your users put into the apps, and related technical records such as logs and backups. | In a location the UK recognises as providing adequate data protection, or with appropriate safeguards such as the UK International Data Transfer Agreement or Addendum. |
| Transactional email delivery | Sends service emails, such as password resets, account notices and other messages you or your users have asked for. | Name, email address and the content of the message. | In a location the UK recognises as providing adequate data protection, or with appropriate safeguards such as the UK International Data Transfer Agreement or Addendum. |
| SMS delivery | Sends text messages where a feature uses SMS, for example alerts or verification codes. | Phone number and the content of the message. | In a location the UK recognises as providing adequate data protection, or with appropriate safeguards such as the UK International Data Transfer Agreement or Addendum. |
| Card payment processing | Our card payment processor takes and processes card payments for subscriptions and invoices. | Billing name, payment details and transaction records. We do not store full payment card numbers on EHSync systems. | In a location the UK recognises as providing adequate data protection, or with appropriate safeguards such as the UK International Data Transfer Agreement or Addendum. |
| Other service providers we add | Other providers we may use, if needed, to help us run and improve the service. | Only the data needed for that service. | In a location the UK recognises as providing adequate data protection, or with appropriate safeguards such as the UK International Data Transfer Agreement or Addendum. |
Changes to our providers
If we add or replace a service provider that processes your personal data, we will give at least 30 days' notice by email to account owners. Under your DPA, you have the right to object to the change.
How to ask for the named list
The named list of service providers is available to customers on request under their DPA. Email support@ehsync.com.
Contact us
If you have questions about this page, email support@ehsync.com or call 0800 009 6667. Our support hours are 8am to 5pm UK time, Monday to Friday, excluding UK bank holidays.
EHSync Ltd is a company registered in England and Wales (company number 17575312). Registered office: 66 Paul Street, London EC2A 4NA.