GDPR and UK data protection
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How personal data is handled on this website and in the apps.
On this page
Personal data is handled under UK GDPR, the Data Protection Act 2018 (as amended by the Data (Use and Access) Act 2025) and the Privacy and Electronic Communications Regulations 2003 (PECR).
For a contact, consultancy, or register-interest form, the controller of your personal data is EHSync Ltd (“EHSync”, “we”, “us”). Contact and consultancy messages go to support@ehsync.com and stay in that inbox until someone deletes them. Register-interest details go to an EHSync mailbox; the privacy page sets out how long they are kept. Email support@ehsync.com if you want a message removed.
For data in a customer's app, the customer organisation is typically the controller and EHSync Ltd is the processor. See our data processing agreement (DPA).
Your rights
You can ask for a copy of your details, a correction, deletion or restriction, and you can object or ask for portability where those rights apply. You can withdraw consent at any time. You can also complain to the Information Commissioner's Office (ICO) at https://ico.org.uk/make-a-complaint/.
When you ask for a copy of your data, we will carry out reasonable and proportionate searches. If we need to confirm your identity or ask what information you want, the one-month time limit starts once we have what we need.
We do not make decisions about you based solely on automated processing that have legal or similarly significant effects.
Complaints
If you are unhappy with how we have used your personal data, you can complain to us. Email support@ehsync.com or call 0800 009 6667 (8am to 5pm UK time, Monday to Friday, excluding UK bank holidays). You can also write to us at EHSync Ltd, 66 Paul Street, London EC2A 4NA. We will acknowledge your complaint within 30 days at the latest (we aim to do so within 2 working days). We will look into it, keep you updated, and tell you the outcome without undue delay. Our full process is on our Complaints and support page.
If you're not happy with our final response, or we haven't given one within 20 working days, you can complain to the Information Commissioner's Office (ICO), the UK data protection regulator, at https://ico.org.uk/make-a-complaint/ or on 0303 123 1113. The ICO usually expects you to raise your complaint with us first.
If your complaint is about data that an organisation using our apps controls (for example, your employer), we will pass it to that organisation promptly and help them respond.
Business details
- Company: EHSync Ltd
- Company number: 17575312
- Registered office: 66 Paul Street, London EC2A 4NA
Questions: support@ehsync.com · 0800 009 6667. Privacy · Security · Cookies
EHSync Ltd is a company registered in England and Wales (company number 17575312). Registered office: 66 Paul Street, London EC2A 4NA.